Produk ini sangat berguna untuk bisa melakukan akses remote komputer atau server terkait helpdesk.
RemotePC HelpDesk equips organizations with uninterrupted remote support to address queries of the customers. With HelpDesk, you can enable your technicians to remotely connect to customers' PCs / Macs; thereby offering real-time support.
HelpDesk can be set up easily, offers a simple user interface and integrates seamlessly with your existing workflow.
Remote Support
On-demand attended remote support solution for your customers. Connect to their PC or Mac via the web over a secure session.
Easy Setup
Customer can download the application by using the shared link or by entering the 9-digit code on https://help.remotepc.com, and start the remote access session.
Multi-session Handling
Each technician can attend to multiple support requests, assigned to them, simultaneously.
Secure Remote Support
All support sessions initiated use TLS v 1.2 / AES - 256 bit encryption. Customers can disconnect the ongoing session at anytime.
Video/Text Chat
Engage with customers by interacting with them, using video or text-based chat.
Remote Access Features
Use remote access features like file transfer, multi monitor support and whiteboard.
Quick and effective assistance
On-demand Support
Technicians can access the end users PC / Mac and work on multiple service requests.
Centralized Web Console
View real-time status of your service requests from the Service Queue tab.
Technician Management
Add / organize technicians, assign roles, track web activities of your account and more.
Remote access features
- File Transfer
- Chat
- Drag and drop
- Multi monitor support
- Remote sound
- Whiteboard
- Record remote sessions
- View logs
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